Frequently Asked Questions (FAQ)

How will my order be shipped?

All orders are shipped via Canada Post. Once your order has been shipped, you will receive an e-mail with the tracking number enclosed. You can expect to receive your custom tea order within two weeks of the date placed.

How is each tea blend priced?

Each tea blend will be custom priced based on the various ingredients chosen. Blends range in price from $0.59 - $0.84 per serving when you order 100 grams and $0.39 - $0.81 per serving when you order 250 grams. Ingredients are categorized and charged on a per gram basis. Bronze is our lowest priced ingredient starting at $0.15 per gram when you purchase 250 grams and Platinum is our highest priced category starting at $0.32 per gram when you purchase 250 grams of custom blended loose leaf tea.

All Flavour Enhancers are charged at double the base price. For example, the Strawberry Flavour Enhancer is priced as Double Gold. Adding a flavour enhancer will add between $0.30 and $3.84 per blend when purchasing 250 grams of custom blended loose leaf tea.

What if I don't like my tea when I taste it?

We offer a 100% Money-Back Guarantee on any pre-blended or custom-blended tea.

Send us an e-mail outlining what you don't like about your blend within 7-days of receiving your tea and we will refund you the full amount you paid for your tea*. The tea in question will need to be returned to My Tea Blending Room in Kelowna BC, Canada, at the shippers expense. Once the tea has been received, the refund will be issued.

If you decide you don't like your tea within 21-days of receiving your tea, we will refund you the full amount you paid for your tea in the form of a store credit*. The tea in question will need to be returned to My Tea Blending Room in Kelowna BC, Canada, at the shippers expense. Once the tea has been received, a store credit will be issued. All store credits will be issued in the form of a gift certificate which will be e-mailed and valid for 6-months from the date of issue.

Additional Questions?

We would love to hear from you. Please send us an e-mail with any comments or questions you may have.